(1)    What is spam?

In the context of electronic messaging, "spam" means [unsolicited bulk messages / unsolicited, bulk or indiscriminate messages]1, typically sent for a commercial purpose. 

We have a zero-tolerance spam policy.

(2)    Credit

This document was created using an SEQ Legal template.

(3)    Spam filtering

Our messaging systems may automatically scan all incoming email [and other] messages and filter out messages that appear to be spam.

We may also report incoming email as spam. This can result in IP addresses and domain names being blacklisted.

(4)    Spam filtering issues

No message filtering system is 100% accurate, and from time to time legitimate messages will be filtered out by our systems.

If you believe this has happened to a message you have sent, please advise the message recipient by another means.

You can reduce the risk of a message being caught by the spam filters by:

(a)    sending the message in plain text (instead of, or in addition to, HTML);

(b)    removing any message attachments or adding them to a Zip archive before attaching;

(c)    avoiding the terminology and text styling typically used by spammers; and

(d)    ensuring that your messages are scanned for malware before dispatch;

(e)    do not add a list of names in the 'To' or 'Cc' fields.

(5)    User spam

We do not provide a facility that enables users to send email messages / private messages to others.

(6)    Receipt of unwanted messages from us

In the unlikely event that you receive any message from us or sent using our systems that may be considered to be spam, please contact us using the details below and the matter will be investigated.

(7)    Changes to this anti-spam policy

We may amend this anti-spam policy at any time by publishing a new version on this website.

(8)    Contact us

Should you have any questions about this anti-spam policy, please contact us using this link to open our contact details

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